Testimonials

The service is outstanding, timely, and thorough, the folks always treat you like their neighbor. We trust them with all of our equipment especially our school buses where safety is paramount!

Pat and the entire crew at Twin Tier Fire is always friendly and knowledgeable. Anytime we purchase new equipment or need our equipment fixed, everything from quotes to work being completed is always done quickly.

We have been using Twin Tier Fire & Safety for several years now and have been very happy with the service. They are always here quick when there is a problem and get the job done as fast as possible. They are a quick phone call away and 15 minutes down the road. If they don't answer when you call, they get back with you in a short amount of time. I have been in the fire service for almost 50 years, and they are one of the best service companies I have ever worked with. Give them a call you will be glad you did.

Twin Tier Fire Safety Services has consistently provided outstanding support to our Fire Department. Their response time is exceptionally quick, which gives us confidence knowing our apparatus issues are addressed without unnecessary delays. One of the biggest advantages is how simple they make the repair process—work is completed efficiently while the apparatus remains in our firehouse, minimizing downtime and disruption to our operations.

Their team brings a vast amount of knowledge and experience in the fire service field, and it clearly shows in the quality of their work and the solutions they recommend. Just as importantly, they understand the budget restrictions that our department faces and work with us to find practical, cost-effective options without compromising safety or reliability. Twin Tier Fire and Safety Services is a trusted partner, and we are extremely satisfied with the level of service they provide. I am thrilled to partner with them.

Twin Tier serviced/worked on our 'new to us' pumper/tanker. Your company did an excellent job! We are very satisfied with their work. Our old tanker needed a new dump put on the back end and since we were satisfied with the other job, we wanted your company to do the job. Again, highly recommend Twin Tier!

Twin Tier Fire and Safety has been a dependable partner for our fire apparatus service needs. Their team delivers quality work, communicates clearly, and does so at a reasonable cost. Their commitment to keeping our apparatus safe and operational has earned our trust.

Working with Twin Tier Fire & Safety Services has been an outstanding experience from start to finish. The entire process of obtaining our Ricochet turnout gear was smooth, professional, and extremely well-organized. Their team took the time to walk us through options, sizing, and timelines, making sure everything was handled correctly and efficiently.

Beyond turnout gear, they also made the process of getting helmets, gloves, and boots just as seamless. Every piece of equipment was delivered exactly as promised, properly fitted, and ready for service. It’s clear they truly understand the operational needs of firefighters and the importance of getting PPE right the first time.

What really sets Twin Tier apart is their customer service. Communication was clear, follow-ups were timely, and you never felt like just another order—there was genuine care and attention to detail throughout the entire process.

We have full confidence in the equipment we received and the people who provided it. Twin Tier Fire & Safety Services is a trusted partner, and we look forward to continuing to work with them for our future service and supply needs. Highly recommended!